Effective Date: November 1, 2025
Welcome to the Hgear.ai website (the “Site”) operated by Aigilx Health Technologies Private Limited (“Aigilx Health,” “we,” “us,” or “our”). We value your privacy and are committed to protecting the personal data we collect through the Site. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that data.
By accessing or using the Site, you agree to the practices described in this Policy.
1. Scope & Context
This Privacy Policy applies to your use of the Site only. It does not apply to the usage of our SaaS product, APIs, or platform (which are governed by separate Terms & Conditions and, where applicable, Data Processing Agreements). The Site is not intended to collect or process Protected Health Information (PHI) as defined under applicable healthdata laws.
2. Data Protection Contact
If you have questions or concerns about how we handle your personal data, you may contact our Data Protection Officer or privacy contact at:
Aigilx Health Technologies Private Limited
3rd Floor, Module 301, Ticel Bio Park, Block 2, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113.
Email: connect@hgear.ai
We will respond to inquiries in accordance with applicable law.
3. Information We Collect
a) Information You Provide
When you interact with the Site (for example, by filling out a contact or demo request form), we may collect personal information including:
- Your name
- Job title or role
- Organization name
- Business email address
- Phone number
- Your message or inquiry
b) Information Collected Automatically
We automatically collect certain technical and usage data about your session on the Site, including:
- IP address, browser type, operating system, device type
- Referring URL, pages viewed, duration of visit, interaction events
- Log data stored by our webserver or analytics systems
4. Use of Cookies & Tracking Technologies
We use cookies and similar technologies on the Site to:
- Recognize when you visit the Site or log into your account (if applicable)
- Remember your preferences and improve your experience
- Analyze how you use the Site, detect and prevent security issues, and optimize performance
You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain parts of the Site.
5. How We Use Your Information
We may use the collected data for purposes including:
- Responding to your inquiries, demo requests or messages
- Providing information about our products, services or events (if you have opted in)
- Improving and maintaining the Site, and analyzing user interactions
- Protecting the security and integrity of the Site
- Aggregating and anonymizing data for internal research, marketing insights, or compliance
We do not sell your personal data to third parties.
6. Disclosure of Information to Third Parties
We may share your information in the following cases:
- With service providers or vendors who perform functions on our behalf (e.g., website hosting, analytics) and are bound by confidentiality obligations
- To comply with legal obligations, respond to lawful requests, or protect the rights, property or safety of Aigilx Health, our users, or others
- In connection with a merger, acquisition, or sale of assets – in which case your information may be transferred under confidentiality protections
We do not otherwise disclose your personal information to third parties for their independent use without your consent.
7. International Transfers & Storage
Although our headquarters is in India, we may store or process your personal data on servers located in other jurisdictions. Where required, we will apply appropriate safeguards (such as standard contractual clauses) to protect your rights when transferring data internationally.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including fulfilling legal, audit, tax, or system operational requirements. Once the data is no longer required, we will securely delete or anonymize it.
9. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as:
- The right to access the personal data we hold about you
- The right to request correction or updating of inaccurate data
- The right to request deletion or erasure of your data (subject to legal or contractual constraints)
- The right to restrict or object to certain processing – for example direct marketing
- The right to data portability (where applicable)
To exercise your rights, contact us at connect@hgear.ai.
10. Children’s Privacy
The Site is not directed to children under the age of 16 (or the minimum applicable age in your jurisdiction). We do not knowingly collect or solicit personal information from minors under that age. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete it.
11. Security
We implement industry standard organizational, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure – we encourage you to maintain secure practices (such as using strong passwords and keeping your browser updated).
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Effective Date” above and may provide notice through the Site or via email. Your continued use of the Site after the update constitutes acceptance of the revised Policy.
13. Governing Law & Miscellaneous
This Privacy Policy is governed by the laws of India. Any disputes arising under or in connection with this Policy will be subject to the courts of Chennai, Tamil Nadu, or by arbitration under the Arbitration and Conciliation Act, 1996, if chosen by Aigilx Health.
Should any provision of this Policy be found invalid or unenforceable, the remainder will remain in force.
14. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact:
Aigilx Health Technologies Private Limited
3rd Floor, Module 301, Ticel Bio Park, Block 2, CSIR Rd, Tharamani, Chennai, Tamil Nadu 600113.
Email: connect@hgear.ai
